Voice of the Customer
A customer satisfaction survey involves gathering feedback from your customer base, either current, past or both. Customer research, also known as VoC (Voice of the Customer). VoC describes their experiences with your products and services and their expectations of you moving forward. It focuses on customer need, understanding and product improvement. We can help you uncover what your customers are thinking, where you are doing well, and which barometers you can improve upon.
Most markets are at least to some extent saturated with competitors, we can help you understand how to retain and grow brand loyalty. Customer satisfaction surveys can also help you understand why lapsed customers went elsewhere so your new product development is based on growing and retaining market share or filling gaps in the market.
Chat to us at Blue Donkey about our truly intelligent approach.
100% of Clients Would Recommend Blue Donkey to a Friend or Colleague
An excellent lead , all the sales people were very pleased with this as it was exactly the type of opportunity they are looking for; prospect site, heavily involved in competitor and looking to change! Fits the brief perfectly…
You’ve made contacts with the right people, and the meetings you’ve set up have been on target every time! Paul has made a consistently good impression in his calls, I could not have asked for a better partner throughout.
Jane said “money spent with Blue Donkey is going to be more money back in our pockets, we are delighted … we have had eight converted clients from the appointments booked this year so far.”