At Blue Donkey training is so much more than just communicating and coaching the right competencies, it’s deeper, much deeper.
Blue Donkey is a telemarketing force for good – and we’re delighted to be disruptive
Our road map for learning starts with exploring the relationships between how people think, and how that influences their communication, emotion and performance. We model our learning and thinking around high expectations, so people do well because they expect to do well, and they’re supported by the right tools to help them do so.
In telemarketing the right sentiments are more important than the right words
For 26 years Blue Donkey have been writing, testing and continuously developing training that captures the essence of a product or service and draws key decision makers into two-way dialogue intelligently and without the prosaic methods used by large call centre operations. No prompts, techno-talkers and of course no scripts, in fact, anything that impedes true human to human interaction can’t be truly intelligent telemarketing.
In telemarketing agency terms, small and select yields eloquence, where large and prosaic suggests ham-fisted and bad for business
Promoting the right behaviours is of course critical to success, and equally so is ongoing performance management. By setting high benchmarks, SMART goals, non-invasive metrics, and sensitive coaching, teams always know what great performance looks like, and how their contribution compares. Staff who feel their performance matters and their competencies are being constantly invested in become powerful assets.
Training is an immersive part of our daily working routine with several activities designed to constantly build and cross-fertilise learning. Our bespoke technology provides team leaders insight, enabling them to spend more time coaching and praising their team, rather than collating and interpreting figures. Blue Donkey’s award-winning training and development programmes have borne a truly unique brand that’s supported some of the world’s best brands.