In a huge boost to staff pride and credentials, the quality management process at Blue Donkey was audited for the 14th year but this time under lockdown conditions.
The achievement has once again underlined Blue Donkey’s commitment to providing best in breed service excellence, as well as being a place of work that offers satisfaction and learning.
Managing Director Sureya Landini said: “I am so proud that my staff have not only achieved ISO 9001: 2015 continual certification for the business but also did so while continuing to provide excellent results for clients during the COVID-19 pandemic.
“This is a source of huge pride for us all at Blue Donkey. It shows just how high the quality of telemarketing and research services we provide are. We’re busier than ever, and our teams have absolutely excelled themselves in not only reaching and exceeding the high standards set by ISO:9001 but also in outperforming normal trading conditions.
Our staff’s jobs have been harder in the face of this pandemic and they’ve had to adjust to working remotely, under enhanced scrutiny, and without the normal quality management support, but as ever, the whole team has pulled together, giving heaps of discretionary effort, to make client budgets go further, and create calls that are more impactful. I can’t thank everybody enough. It’s quite humbling, that during times such as these, it’s our precious workforce who have one by one done the heavy lifting required to carry the business to safety. We’re really excited about the future.”
To attain this extraordinary standard of excellence at any time is worthy of note, but to do so during one of the worst crises facing business and society, it is an indication of the robustness and calibre of the organisation’s people and quality management systems. The goal of ISO 9001: 2015 accreditation is to make sure an organisation has fully incorporated a quality management system so it can increase productivity, reduce unnecessary costs and ensuring the quality of processes. Companies which achieve this certification have successfully demonstrated how their service meets client and regulatory quality standards.
Special thanks to our certification partners ACM who’ve gone beyond the call of duty to help us manage the challenge of the audit under lockdown. They were helpful, accommodating and fun to work with. ACM is a UKAS-accredited certification body helping businesses around the world perform to a higher standard. A friendly and experienced team of over 280 auditors worldwide, they’ll understand your business, your sector, and can make the journey to success as smooth as possible.
And of course, no Blue Donkey achievement can happen without the enduring support, kindness, and goodwill of our wonderful client family. You’ve said such lovely things in response to our recent client survey, thank you so much…..
“Easy to work with, good quality leads with proven results.”
“Best business I have found in this sector so far.”
“Highly professional approach, excellent management information, good results to date from a standing start.”
“Brilliant customer service, super thorough with the data and work collaboratively.”
“Good working with the team – I know that my requirements are listened to and that the call quality is high.”
“Wouldn’t hesitate to use Blue Donkey again, brilliant service from start to finish.”
“Great service, results and response rate.”
“Great service and results.”